FAQs:
Why does it appear that I am being charged an extra £5?
When you place an order with KeshGO, we pre authorise your card with an extra £5 (or 10%, whichever is the greater) to cover any substitutes or additions. Any changes to the order are always discussed with you beforehand so that you can approve, add to or cancel the order.
As soon as the order is completed, we immediately release the preauthorisation back to your bank, however, some customer’s banks take few days to update this pending transaction. Please note the preauthorisation is not charged, only pre authorised.
This also means you must have at least the transaction value + £5 (or 10%, whichever is the greater) for the transaction to be successful.
It is a similar system as used by Pay at Pump petrol stations.
Where do KeshGO Nisa Local deliver to?
Most of Whittlesey, Eastrea and Coates.
How much is delivery and click & collect?
Delivery is £2.99.
Do you have a minimum order for home deliveries?
We have a minimum spend of £20.
What can I order?
You can order almost everything we sell in the shop including our weekly offers and the freshly made food from Kesh’s Kitchen!
How do you deliver?
We deliver using our own employees that are directly employed by us and its usually in our electric KeshGO branded vehicle.
When do you release delivery slots?
No need to wait for a delivery slot. We pick and delivery and your order as soon as it is received.
How will my order be packaged?
We usually delivery in a cardboard box
How do I cancel my delivery?
The orders are pre-authorised as soon as they are picked. If there are substitutions or out of stocks, customers are given the opportunity to cancel part or the whole order when they are called. If you can’t receive the delivery, please call us as soon as possible to let us know. You can reject a delivery and we’ll process a refund.
Can I amend my order?
If you need to amend a placed order, we can remove items or add them to your order (up to £5) over the phone; but only if picking is not complete.
What happens if an item isn’t in stock?
Our website is in sync with our till systems and will automatically be updated to show what items we have in stock and will show on the website when you book your order. If the item happens to be out of stock, you will not be charged for this item, and you should be called to ask if you would like an alternative or would like to cancel the order altogether.
What should I do if an item I ordered is missing?
If you are missing an item, you ordered please click(WHATSAPP BUTTON), call us or send an email to contact@keshgo.co.uk
What if one of my items is damaged?
If you have an item that is damaged, please let the delivery driver know so they can bring this back to store. If you don’t realise you have a damaged item until after the delivery driver has left your home, please click(WHATSAPP BUTTON), call us or send an email to contact@keshgo.co.uk
How do I complain?
Please click 
, call us or send an email to contact@keshgo.co.uk.
We are grateful for feedback good or bad so we can improve our service and customer experience.